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INSIGHTS

Sharing expertise, commentary and our clients’ successes to drive the new era of healthcare technology

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Payment models keeping up with the pace of patients

Carolyn Fallon | April 2026

As the healthcare landscape shifts, one provision in The One Big Beautiful Bill stands out for its sweeping financial impact: A projected $1 trillion reduction in federal Medicaid spending over the next decade. While the…

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Why healthcare still relies on faxing—and why it’s a problem

Jay Adams | April 2025

Does your organization still use fax machines for information exchange? Learn why faxing remains in healthcare, the impact of outdated workflows, and how modern faxing solutions can help eliminate inefficiencies and improve document management.

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Decisions, decisions: Things to consider when choosing an AI vendor

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Phoenix Children’s Hospital extends its reach of care with Altera Digital Health

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Rural hospitals, we hear you: Ambient listening AI is here

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Holzer Health System continues driving better care with the help of Altera’s Paragon 24.1

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Leading the way: Reducing police callouts and prioritising patient safety at Bolton NHS Foundation Trust

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Glossary Terms

Ambient Listening

A subsection of technology that uses artificial intelligence and natural language processing tools to generate immediate documentation captured in real time from patient–provider conversations.

User Interface (UI)

The means by which users interact and use a specific mode of technology; In healthcare, this refers to the EHRs screens and technological functions within the software solution.

Enterprise Resource Planning (ERP)

A healthcare solution to help manage organizational processes and resources, i.e., to track inventory, manage billing, schedule staff shifts and appointments, order supplies.

Clinician Burnout

A condition caused by long‑term stress exposures, which can lead to emotional exhaustion as well as feelings of lacking empathy and decreased personal achievement; It is a condition that affects all specialties and all practice settings.

Revenue Leakage

Instances in which revenue is unduly missed due to avoidable actions and errors.

Downtime

Refers to periods of full or partial EHR system unavailability.

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